1. Overview
Masit sells prepaid credits that are consumed when you use platform tools. Because credits are digital goods delivered immediately, most purchases are non-refundable once credits have been added to your account or used.
2. When refunds may be granted
We may issue a refund or credit adjustment at our discretion in cases such as:
- Duplicate charge or billing error confirmed by our records or payment provider.
- Technical failure on our side that prevented delivery of purchased credits.
- Unauthorized payment reported promptly and verified with the payment provider.
- Mandatory refund rights under applicable consumer law in your jurisdiction.
3. When refunds are not available
- Credits that have already been used, even partially.
- Change of mind after successful delivery of credits to your account.
- Dissatisfaction with SEO data results, rankings, or third-party data accuracy.
- Account suspension or termination for breach of our Terms of Service.
- Promotional or bonus credits unless explicitly stated otherwise.
4. How to request a refund
Email support@masit.io within 14 days of the charge with your account email, payment reference or invoice number, and a description of the issue. We aim to respond within 5 business days.
Approved refunds are processed to the original payment method where possible. Processing times depend on your bank or card issuer.
5. Chargebacks
Please contact us before initiating a chargeback so we can investigate. Unfounded chargebacks may result in account suspension.
6. Contact
Masit
Email: support@masit.io
Website: https://masit.io